Service review : Ramly Burger outlet, Gurun R&R

10:58:00 AM

I believe that many do not know, the famous Ramly has expanded their business into F&B line. Their first outlet, located at both side of Gurun R&R sites, sits very strategically in between the hawker stalls and petrol station. Parking space is also available for customers.

First impression:
Ample space to sit.
Tables and chairs are place nicely and not too close to each other.
RAMLY product or mini mart is place inside the restaurant itself.
Counter staffs are friendly.

Things to improve:
Choice of menu
Beef patty is not cooked enough
Slow customer service resulted long waiting time
Toilet leaking
No hand soap is available for both in the wash room and outside sink

I presume that proper training was not provided to the staff therefore, the service looks messy and not in order. Taste wise? Was not bad but I'd prefer the road side burger.




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